66ok Privacy Policy
At 66ok, we take the privacy of every player seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how we use and protect it, and what rights you have over your information. Your trust matters to us — we are committed to handling your data with transparency, care, and full respect for your privacy.
Privacy at a Glance
A plain-English summary of the most important points in our Privacy Policy. These highlights do not replace the full policy — please read all sections below for complete details.
What We Collect
We collect personal information you provide during registration (name, date of birth, address, mobile number), payment details for deposits and withdrawals, and technical data such as IP address, device type, and browsing behaviour on our platform.
Why We Use It
Your data enables us to operate your account, verify your identity, process payments via bKash, Nagad, Rocket, and Upay, prevent fraud, personalise your experience, and where you have opted in, send you relevant promotions and offers.
Who Sees It
66ok does not sell your personal data to third parties. We share data only with trusted service providers who help us run the platform — such as payment processors, KYC verification partners, and fraud-prevention services — under strict confidentiality agreements.
How We Protect It
All data transmitted between your device and the 66ok platform is encrypted using 256-bit SSL technology. We maintain strict access controls, regular security audits, and industry-standard data storage practices to protect your information from unauthorised access.
Your Rights
You have the right to access, correct, update, or request deletion of your personal data at any time. You may also withdraw your consent to marketing communications, request a copy of your data, or raise a complaint about how your data has been handled.
Cookies & Tracking
66ok uses cookies and similar tracking technologies to keep you logged in, remember your preferences, analyse platform usage, and deliver relevant content. You can manage your cookie preferences through your browser settings at any time.
- Introduction
- Data Controller
- Data We Collect
- How We Collect Data
- Legal Basis for Processing
- How We Use Your Data
- Data Sharing & Disclosure
- International Transfers
- Data Retention
- Cookies & Tracking
- Marketing Communications
- Your Privacy Rights
- Children's Privacy
- Security Measures
- Third-Party Links
- Policy Updates
- Contact Us
Introduction
This Privacy Policy ("Policy") describes how 66ok ("we", "us", "our", "Company") collects, uses, stores, shares, and protects personal information relating to users ("you", "Player", "User") of the 66ok online gaming platform available at https://66ok.im and any associated mobile-optimised interfaces (collectively, the "Platform").
66ok is committed to protecting your privacy and handling your personal data with transparency and respect. We process personal data only where we have a valid lawful basis to do so and only to the extent necessary to fulfil the purposes described in this Policy.
By registering an account on the 66ok Platform, by making a deposit, or by otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which are available at /terms-conditions.
Data Controller
For the purposes of applicable data protection law, 66ok acts as the data controller in respect of the personal data of its registered players. This means that 66ok determines the purposes for which, and the means by which, your personal data is processed.
If you have any questions about how 66ok processes your personal data, or if you wish to exercise any of your privacy rights, you may contact us at the details provided in Section 17 of this Policy.
Where 66ok engages third-party service providers to process personal data on its behalf (for example, payment processors and identity verification partners), those providers act as data processors and are bound by strict contractual obligations governing their handling of your data.
Data We Collect
66ok collects and processes the following categories of personal data about you:
3.1 Identity & Registration Data
- Full legal name
- Date of birth (used to verify that you meet the 21+ age requirement)
- Gender (optional)
- Residential address (including city, district, and postcode)
- Nationality
- National Identity Card (NID) number or passport number (for KYC verification)
3.2 Contact Data
- Mobile phone number (including bKash / Nagad / Rocket / Upay registered number)
- Email address (where provided)
3.3 Financial Data
- Payment method identifiers (e.g., bKash wallet number, Nagad account number, bank account details)
- Deposit and withdrawal transaction history
- Account balance and wagering history
- Bonus and promotion usage records
3.4 Technical & Usage Data
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser type
- Session timestamps, duration, and frequency of Platform use
- Pages visited, games played, and betting activity logs
- Referral source (how you arrived at the Platform)
3.5 Communications Data
- Records of communications between you and 66ok customer support
- Support ticket content and chat transcripts
- Feedback, complaints, and survey responses
3.6 Verification Documents
- Copies of government-issued identity documents (NID, passport, driving licence)
- Proof of address documents (utility bills, bank statements)
- Source-of-funds documentation where required
How We Collect Data
66ok collects your personal data through the following means:
4.1 Directly From You
The majority of your personal data is provided by you directly when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, or respond to surveys and promotions.
4.2 Automatically Through the Platform
When you access and use the 66ok Platform, we automatically collect technical and usage data through server logs, cookies, pixel tags, and similar tracking technologies. This includes your IP address, device information, session data, and in-platform activity. See Section 10 for further details on our use of cookies.
4.3 From Third Parties
In certain circumstances, 66ok may receive personal data about you from third parties, including:
- Identity verification providers: who confirm that the identity documents you have submitted are genuine and that the details you have provided are accurate.
- Payment processors: who confirm the status of deposit and withdrawal transactions.
- Fraud-prevention and anti-money-laundering services: who may flag accounts or transactions for further review.
- Public databases and sanctions screening services: used to check that you are not subject to international financial sanctions.
Legal Basis for Processing
66ok processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| Identity verification (KYC) | Legal obligation / legitimate interests |
| Fraud prevention and security monitoring | Legitimate interests of 66ok and its users |
| Anti-money-laundering checks | Legal obligation |
| Customer support communications | Performance of a contract / legitimate interests |
| Platform analytics and improvement | Legitimate interests of 66ok |
| Responsible gaming monitoring | Legal obligation / legitimate interests |
| Marketing communications | Your consent (opt-in) |
| Personalised promotions and offers | Your consent / legitimate interests |
Where we rely on legitimate interests as our legal basis, we have assessed those interests against your privacy rights and determined that our interests do not override your fundamental rights and freedoms. You may contact us to request further information about this balancing assessment.
How We Use Your Data
66ok uses your personal data for the following specific purposes:
6.1 Account Operations
To create and manage your 66ok account, verify your identity and age (21+ requirement), process login authentication, maintain your account balance, and facilitate secure access to all platform features available to registered players in Bangladesh.
6.2 Payment Processing
To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer in Bangladeshi Taka (BDT). Your payment details are used solely for the purpose of facilitating transactions you have initiated.
6.3 Legal Compliance
To comply with applicable legal obligations including Know Your Customer (KYC) requirements, anti-money-laundering (AML) obligations, sanctions screening, and responsible gaming duties such as identifying and supporting players who may be at risk of gambling-related harm.
6.4 Security and Fraud Prevention
To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, bonus abuse, and other prohibited conduct. This includes automated monitoring of betting patterns and account activity to identify anomalies that may indicate prohibited behaviour.
6.5 Customer Support
To respond to your enquiries, resolve account issues, process complaints, and provide assistance via our 24/7 customer support service. Support communications are recorded and retained to enable consistent service quality and to resolve disputes.
6.6 Platform Improvement
To analyse how players use the Platform, identify areas for improvement, test new features, measure the effectiveness of promotions, and develop a better overall experience for our Bangladesh-based player community.
6.7 Responsible Gaming
To monitor your gaming activity for signs of problem gambling, apply deposit limits or cooling-off periods that you have requested, and proactively reach out where our responsible gaming systems flag potential at-risk behaviour.
6.8 Marketing (with consent)
Where you have opted in to receive marketing communications, to send you information about promotions, bonuses, new games, seasonal offers (such as Eid specials, Pohela Boishakh bonuses, or BPL cricket promotions), and other 66ok-related news. You may withdraw this consent at any time as described in Section 11.
Data Sharing & Disclosure
66ok does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:
7.1 Service Providers (Data Processors)
We engage trusted third-party service providers to assist with specific operational functions. These providers act as data processors under our instructions and are bound by contractual obligations that prohibit them from using your data for any purpose other than delivering their contracted service to 66ok. Current categories of processor include:
- Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank partners)
- Identity and age verification (KYC) service providers
- Cloud hosting and data storage providers
- Fraud detection and anti-money-laundering screening services
- Customer support platform providers
- Email and SMS communication providers
- Platform analytics providers
7.2 Game Studios
Where you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as a player session token and stake amounts) is shared with that studio's systems to enable game delivery and result recording. Game studios do not receive your name, contact details, or payment information.
7.3 Legal and Regulatory Disclosures
66ok may disclose your personal data to law enforcement authorities, courts, or regulatory bodies where required to do so by law, or where such disclosure is necessary to protect the rights, property, or safety of 66ok, its players, or third parties.
7.4 Business Transfers
In the event that 66ok undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this Policy.
International Transfers
66ok's Platform is operated primarily to serve players based in Bangladesh. However, some of the third-party service providers we engage may store or process data in servers located outside Bangladesh. Where such international transfers occur, 66ok ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses, data processing agreements, and assessments of the receiving country's data protection framework.
By using the 66ok Platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries other than Bangladesh. In all such cases, the transfer is conducted under contractual protections that require the recipient to handle your data in accordance with standards consistent with this Privacy Policy.
Data Retention
66ok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| KYC verification documents | Duration of account + 5 years after closure |
| Financial transaction records | Duration of account + 7 years after closure |
| Betting and wagering history | Duration of account + 5 years after closure |
| Customer support communications | 3 years from the date of the communication |
| Marketing consent records | Until consent is withdrawn + 2 years thereafter |
| Technical and usage logs | Up to 24 months on a rolling basis |
| Self-exclusion records | Minimum 7 years from self-exclusion date |
Where data is retained beyond the closure of your account, it is kept in a restricted state accessible only to authorised personnel for legal compliance and dispute resolution purposes. Once a retention period expires, data is securely deleted or anonymised in accordance with our data disposal procedures.
Cookies & Tracking Technologies
10.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to improve efficiency, and to provide information to the website operator. The 66ok Platform uses cookies and similar tracking technologies (including pixel tags and local storage) to deliver and improve its services.
10.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that help protect against fraud. These cannot be disabled without impairing your ability to use the Platform.
- Functional Cookies: Remember your preferences such as your preferred language, game lobby layout, and responsible gaming settings. These improve your experience but are not essential.
- Analytics Cookies: Help us understand how players interact with the Platform — which games are most popular, which pages are visited most frequently, and where players encounter difficulties. This data is aggregated and anonymised.
- Marketing Cookies: Used where you have consented to receive targeted content and promotions. These track your activity to help us serve relevant offers. You may opt out at any time.
10.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, accept or reject specific cookies, and delete cookies already stored on your device. Please note that disabling certain cookies may affect the functionality of the 66ok Platform. Instructions for managing cookies vary by browser — please consult your browser's help documentation for guidance.
Marketing Communications
66ok may send you promotional communications about bonuses, new games, cricket betting promotions (including BPL and IPL specials), seasonal offers, and other 66ok news — but only where you have explicitly opted in to receiving such communications during the registration process or subsequently through your account settings.
Marketing communications from 66ok may be delivered via SMS to your registered mobile number, or via email where an email address is held on your account.
You may withdraw your consent to marketing communications at any time by:
- Updating your communication preferences in your 66ok account settings
- Contacting our support team at [email protected] with a request to unsubscribe
- Following the unsubscribe instructions included in any marketing email we send
Withdrawal of consent to marketing will not affect the lawfulness of processing carried out prior to the withdrawal, nor will it affect our ability to send you service-related communications (such as transaction confirmations, security alerts, and account notifications) which are necessary for the operation of your account.
Your Privacy Rights
As a player on the 66ok Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within 30 days.
12.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
12.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic account information directly through your account settings after logging in.
12.3 Right to Erasure
You may request that we delete your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent and there is no other legal basis for processing; or you object to processing and there are no overriding legitimate grounds. Please note that certain legal retention obligations (see Section 9) may prevent us from fully erasing some data.
12.4 Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a complaint you have raised about the accuracy of your data or the lawfulness of our processing.
12.5 Right to Data Portability
Where we process your data on the basis of your consent or the performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
12.6 Right to Object
You have the right to object to our processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds for processing that override your rights, or where processing is necessary for the establishment, exercise, or defence of legal claims.
12.7 Rights Related to Automated Decision-Making
66ok may use automated systems to flag accounts for fraud review, bonus abuse assessment, or responsible gaming monitoring. Where a fully automated decision produces a significant effect on you, you have the right to request human review of that decision, to express your point of view, and to contest the outcome.
Children's Privacy
The 66ok Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process, and we take active measures to prevent underage access to our services.
If you are a parent or guardian and believe that a minor has created an account on the 66ok Platform or otherwise provided us with personal data, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to close the account and delete any associated personal data.
Security Measures
66ok implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 66ok Platform
- Encrypted data storage for sensitive information including identity documents and payment records
- Role-based access controls ensuring that staff can only access data necessary for their specific job function
- Two-factor authentication options available for player accounts
- Regular security audits and penetration testing of Platform infrastructure
- Intrusion detection systems monitoring for suspicious activity in real time
- Secure data centres with physical access controls and environmental protections
- Staff training on data protection and security best practices
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 66ok will notify you and relevant authorities in accordance with applicable legal requirements, without undue delay.
You also play an important role in keeping your account secure. We strongly recommend using a strong, unique password for your 66ok account, enabling two-factor authentication where available, and never sharing your login credentials or payment PINs with anyone, including 66ok support staff — our team will never ask for your password or payment PIN.
Third-Party Links
The 66ok Platform may contain links to or integrations with third-party websites, services, or applications — such as game providers' platforms, payment gateways, or informational resources. This Privacy Policy applies solely to data collected and processed by 66ok directly through the Platform.
When you access a third-party website or service through a link on our Platform, that third party's own privacy policy will govern the collection and use of your personal data on their platform. 66ok has no control over, and accepts no responsibility for, the privacy practices of any third-party website or service. We encourage you to review the privacy policy of any third-party service you access.
Policy Updates
66ok may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. The current version of this Policy, together with the date it was last updated, is always available at /privacy-policy.
Where we make material changes to this Policy — changes that significantly affect your rights or how we use your personal data — we will provide prominent notice on the Platform and, where feasible, notify you directly via your registered contact details before the changes take effect.
Your continued use of the 66ok Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the updated Policy, you should stop using the Platform and may request closure of your account.
We encourage you to review this Policy periodically to stay informed about how 66ok is protecting your personal data.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 66ok handles your personal data, please reach out to our dedicated privacy support team:
- Email: [email protected]
- Platform: https://66ok.im
- Support hours: 24 hours a day, 7 days a week
- Response time: We aim to respond to all privacy-related enquiries within 5 business days, and to data subject rights requests within 30 calendar days.
When contacting us about a privacy matter, please include your registered username and a clear description of your request or concern so we can assist you as efficiently as possible. We may need to verify your identity before processing certain requests.
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